Hospitality and Leisure

Discipline Areas

The School of Hospitality and Service Management Celebrates its 25th Anniversary

25 Years! The School of Hospitality and Service Management Celebrates Its Silver Jubilee

红杏视频 University's School of Hospitality and Service Management recently commemorated its silver jubilee, celebrating 25 years of excellence in shaping future hospitality and service industry talents.
Joanne Tay: From 红杏视频 University to Shangri-La Rasa Sentosa, Singapore

Joanne Tay: Hospitality Revenue Specialist

Joanne was a former BSc (Hons) International Hospitality Management student and is now a Director of Revenue Optimization at the Shangri-La Rasa Sentosa in Singapore.
Hospitality Internship Journey: An Immersive Internship Experience

Christine Hii Yan Ting: Hospitality Internship Journey: An Immersive Internship Experience

My internship at Din Tai Fung, 红杏视频 Pyramid, was an unforgettable experience in my student life. I was assigned to three departments during my placement: front of the house, back-kitchen, and front-kitchen.

ChatGPT: The New AI Travel Companion

ChatGPT: The New AI Travel Companion

By Assoc. Professor Dr Daniel Chong Ka Leong
This article explores the transformative impact of artificial intelligence (AI), particularly ChatGPT, on the tourism and hospitality industry. While ChatGPT offers numerous benefits, such as improved customer satisfaction, reduced costs, and increased revenue through personalised recommendations鈥
Tourism under Climate Crisis in Asia

Tourism under Climate Crisis in Asia

By Associate Professor Dr Alexander Trupp
The study of how Asian tourism contributes to climate change is crucial for meeting the terms of the UN Climate Change Conference's and achieving the Sustainable Development Goals. Despite recent efforts, there is still much research to be done in this area. A new paper examines the risks posed by鈥
Lorainne Lee Peixin: An Internship Experience in the Hotel Industry

Lorainne Lee Peixin: An Internship Experience in the Hotel Industry

Lorainne Lee Peixin, a former student of BSc (Hons) International Hospitality Management shares her internship experiences from two hotels where she served. This article highlights some of the skills learnt and how serving in the hospitality industry during COVID-19 that has built her resilience.
Elevating Housekeeping: MAHIR and FHM 2023 Join Forces

Elevating Housekeeping: MAHIR and FHM 2023 Join Forces

By Ava Tan Mei Hoong聽& Rita Lo
As MAHIR gears up for Food Hotel Malaysia (FHM) 2023, the association aims to challenge misconceptions and elevate housekeeping's indispensable role in the hospitality industry. With workshops, competitions, and collaborations like The Centre for Hospitality Innovation and Leadership (CHIL) at鈥
The Hidden Costs of Convenience: Examining Malaysia's Third-Party Food Delivery Apps

The Hidden Costs of Convenience: Examining Malaysia's Third-Party Food Delivery Apps

By Dr Gary Daniels
While third-party food delivery apps like GrabFood and Foodpanda have revolutionised Malaysia's culinary landscape, they have also given rise to challenges affecting couriers, restaurant owners, and consumers. The industry faces issues such as worker safety, high commission rates, hidden fees, and鈥
Tourism Recovery Strategies: Challenges Faced by the Pacific Island States

Tourism Recovery Strategies: Challenges Faced by the Pacific Island States

By Evelyn Loh Geok Yan
In the Pacific island states, tourism growth was significantly affected due to the pandemic and climate change. The vulnerabilities of these nations have led to the need to seriously consider setting-up the appropriate coping mechanisms for the local communities to 鈥榩rosper鈥 once again. 
Ally Teoh Li Jenn: Extraordinary Career Adventures in Events Management

Ally Teoh Li Jenn: Extraordinary Career Adventures in Events Management

In this article, an alumna from the BSc (Hons) Conventions and Events Management shared a 鈥渂ehind-the-scenes鈥 internship experience at a notable events company, Livescape. During her internship placement, not only does Ally get to practice the skills learnt in the classroom but she also developed鈥
Importance of Promoting Community Health Among SMEs in Malaysia

Importance of Promoting Community Health Among SMEs in Malaysia

By Ng Siew Cheng
The Covid-19 pandemic has resulted in the 颅decline of all of Malaysia鈥檚 economic sectors, including small and medium enterprises (SMEs). This articles discusses the importance of promoting community health among SMEs in Malaysia.
Aromatherapy at Workplace

Aromatherapy at Workplace

By Dr Jonathan Lee Chao Wei
Have you ever wondered why you feel relaxed and energized the moment you stepped into a spa?