From Theory to Practice
Mall Operations: From Theory to Practice explores the world of mall management, highlighting the challenges and strategies that shape the industry. Through case studies and real-world examples from Malaysian malls, this book becomes invaluable for professionals seeking to enhance and elevate their malls to greater success.
Mall Operations: From Theory to Practice is a reflection of the complexities in the mall management industry. Featuring a curated selection of case studies and examples from various malls in Malaysia, this book emphasises the balance between technical logistics and administrative strategies to enhance mall management effectiveness. This simple but invaluable handbook serves as a handy companion for mall practitioners and built environment professionals looking to elevate their malls to the next level.
List of Figures
List of Tables
Foreword
Preface
Abbreviations and Symbols
1. Introduction to Malls
1.1 Mall Classifications
1.2 Type of Mall Layouts
1.3 Terminologies
1.4 Mall Management
2. Kitchen Mechanical Ventilation System
2.1 Basic Design Principles for Kitchen Mechanical Ventilation System
2.2 Typical Kitchen Mechanical Ventilation Layout Plan
2.3 Fire Suppression System
2.4 Maintaining Kitchen Hood and Wet Chemical System
2.5 Alternative Kitchen Ventilation System
2.6 Inspecting Kitchen Mechanical Ventilation System
3. Air-conditioning System
3.1 Chiller
3.2 Cooling Tower
3.3 Air-handling Unit (AHU)
3.4 Fan Coil Unit (FCU)
3.5 Basic Design Principles for Air-conditioning System
4. Housekeeping Operations
4.1 Housekeeping Scope of Works
4.2 What is Cleaning?
4.3 Type of Cleaning Requirements
4.4 Cleaning Science
4.5 Cleaning Manpower Planning
4.6 Budgeting Cleaning Manpower Costs
4.7 Cleaning Expectations and Outcomes
4.8 Workers’ Accommodations and Welfare
4.9 Cleaning Schedule and Frequencies
5. Electrical and Energy System
5.1 Fundamentals of an Electrical System
5.2 Distribution of Electricity
5.3 Electrical Loads
5.4 Generator Set
5.5 Common Electrical Terminologies
5.6 Electrical Installations
5.7 Common Electrical Fixtures and Fittings
5.8 Energy Consumption Calculations
5.9 Lighting Design
5.10 Lumen Design Method
5.11 Maintenance of a Lighting System
5.12 Computer-Aided Lighting Design
5.13 Energy Efficiency Plan
5.14 Electrical Work Competencies
5.15 Electrical Safety
6. Plumbing System
6.1 Cold Water System
6.1.1 Types of Pipes
6.1.2 Types of Water Tanks
6.2 Sewerage System
6.3 Tanking System
6.4 Water Quality Control
6.5 Maintaining the Plumbing System
6.6 Plumbing System Maintenance Programme
7. Safety and Security
7.1 Security Organisational Chart
7.2 Security Manpower Planning
7.3 Statutory Requirements
7.4 Security Tools and Equipment
7.5 Rules and Regulations
7.6 Security Deployment Planning
7.7 Emergency Response Team
7.8 Security Communications
7.9 Best Practices in Safety Aspects
8. Sustainable Operations
8.1 Water Efficiency
8.2 Energy Efficiency
8.3 Waste Management
8.4 Ventilation System
9. Car Park Management and Operations
9.1 Type of Car Park Layouts
9.2 Parking Management Systems
9.3 Internal Traffic Management
9.4 Carpark Equipment
9.5 Manpower Planning
10. Vertical Transportation System
10.1 Escalator
10.2 Travelator
10.3 Elevator
10.4 Building Maintenance Unit
10.5 Internet of Things
10.6 Legislative Requirements
Acknowledgements
About the Author
References
British Imperial and Metric Conversion Table
Appendix
Index
Eugene Khoo is a Building Surveyor with more than 10 years of experience in the retail mall industry. Graduating from Universiti Malaya, he has overseen an extensive range of retail development projects such as ºìÐÓÊÓƵ Malls and The Exchange TRX.
Basic Information
- 978-629-7646-22-0 (Hardback)
