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Class Specification

Classification:  Technology Support 7                                                                                                                                Revision Date:  June 2005
Hay Point Range:   532 - 627                                                                                                                                                 Unit:  AESES

CHARACTER OF THIS CLASSIFICATION LEVEL

In positions at this level, incumbents are functional Supervisors with an extended scope of responsibilities. They supervise the human and technical resources required to deliver products and services to clients. Incumbents administer and make decisions concerning all of the projects and resources within an area of the Department. Incumbents develop policies and procedures related to their area of expertise. Incumbents manage and implement corporate level change through improvements in organizational arrangements, systems, procedures and equipment.

Administrative Guidance is provided by a more senior administrator, however, a high degree of initiative, judgement and resourcefulness is required for active involvement in such responsibilities as: budgeting, planning, developing recommendations, and staffing. Positions at this level also provide both internal and external expert consulting services within an area of expertise. Incumbents provide leadership, direction and guidance to other staff at the same and lower levels and may be required to assume their responsibilities during normal absences.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES WHICH ARE INTENDED TO ILLUSTRATE THE CHARACTERISTICS OF THIS CLASSIFICATION LEVEL AND SHOULD NOT BE INTERPRETED AS A DESCRIPTION OF ANY ONE INDIVIDUAL POSITION WITHIN THIS CLASSIFICATION LEVEL

1. Supervises the human and technical resources of an area of the Department
2. Plans for the architectural systems requirements of the University
3. Investigates, evaluates and recommends more efficient design and development methodologies
4. Acts as contract supervisor for all of the functional areas' contracts
5. Has full supervisory responsibility for a functional area or the largest and most complex projects which carries full budgetary, staff administration, planning, mentoring and policy implementation authority, ensuring quality control and standards adherence
6. Instructs academic and administrative staff in the use of software and installs and configures application software
7. Recommends, installs and ensures proper operation of network and system protection equipment
8. Participates in planning, consulting, designing, implementing and managing projects and/or network technologies and infrastructure across all domains including: hardware, software, designs, construction, upgrades and modifications to networks/systems/architecture; troubleshoots and restores networks/systems and documents and maintains relevant files
9. Acts as an expert in all aspects of the systems project/development life cycle
10. Is responsible for creating specifications for proposals and quotations for potential acquisitions
11. Creates and/or modifies policies, procedures and standards
12. Obtains, installs, demonstrates and tests evaluation software and devises and conducts complex systems tests using in-house developed tools
13. Assesses the need for and arranges training and development; creates and prepare course outlines, plans and aids, and evaluates their effectiveness
14. Conducts meetings, presentations, classes and/or training seminars for administrative and academic staff
15. Attends seminars, conferences and professional development activities and maintains a technical awareness through reading, attending relevant seminars and by interaction with colleagues
16. Performs other related duties as required or assigned

QUALIFICATIONS REQUIRED

The minimum qualifications necessary for acceptable (satisfactory)  performance are:

Level of Formal Education and Experience

• Post-graduate degree in a related discipline from a recognized institution plus 3 years of directly related experience, or
• Professional degree in a related discipline from a recognized institution plus 4 years of directly related experience, or
• Undergraduate degree in a related discipline from a recognized institution plus 5 years of directly related experience, or
• Accredited Institutional diploma from a recognized institution plus 6 years of directly related experience, including: project management, supervision and a complete knowledge and understanding of the theory and techniques of the required discipline or area such as: information systems, network communications, networks and/or operating systems
• or
• An acceptable equivalent combination of education and experience may be considered
• Must hold or be working toward relevant certification(s)

Skills and Abilities

• Ability to apply specialized expertise as it relates to computers, networks, communications, as well as hardware and software applications and techniques as they relate to academic and administrative computing
• Very highly developed oral and written communication and interpersonal skills with the ability to instruct and/or explain detailed technical procedures, ideas and reports to all levels of University faculty, staff, students and the public
• Ability to analyze and assess user needs, evaluate effectiveness of solutions and resolve problems
• Ability to exercise sound independent judgement, initiative and resourcefulness
• Ability to plan, organize, establish schedules and deadlines for work projects and processes and supervise other employees, hiring, motivating and evaluating performance, while maintaining effective working relationships with co-workers and other University staff in a team environment

Physical Requirements

• Capable of performing the duties as assigned